We love the products we've made and hope you do too! If for any reason you are not satisfied, please reach out to us so we can make it right!
If you have any questions, please feel free to email info@tatagoyoga.com.
Unused Items — Free Returns
Unused items can be returned free of charge for a full refund within 30 days.
📬 How to Start a Return
To initiate a return, email us at info@tatago.com with:
Your order number
The item(s) you wish to return
Whether the item is used or unused
We will respond with the correct return instructions and, when applicable, a prepaid return label.
📍 Return Address
A return address is provided only after your return request is approved, so we can ensure the correct processing location.
For general mail correspondence, our mailing address is:
JerJo Limited
Email: info@tatago.com
Phone: (731) 400-0090
Mailing Address:
30 N Gould St
Sheridan, WY 82801
United States
Please note all items are subject to inspection. The cost of shipping is non-refundable, and if the return is not in resaleable condition, the package will be returned to you, and no refund will be issued if the guidelines above are not followed.
If you experience a problem or receive a faulty item, please get in touch with our Customer Care Team at info@tatagoyoga.com and include a photo of the defect for review, for orders placed on tatagoyoga.com. Our return policy does not cover damage caused by improper use and/or care, or accidents.
RETURN POLICY DETAILS - All items must be in resaleable condition. Products have a 30-day return window, valid for purchases after 11/15/25. Returns must be free from damage and dirt/marks.
Yoga Mat Returns
The following returns are not accepted:
- Over 30 days since you received your order.
- Item has been used, altered, cleaned, or damaged.
- PRO Series mats that have been salted.
- Tags or packaging are not included in return.
- Mats are folded over or returned unrolled.
Towel Returns (including ActiveDry)
The following returns are not accepted:
- Over 30 days since you received your order.
- Item has been used, altered, cleaned, or damaged.
- Tags or packaging are not included in return.
- Bolsters folded over or returned without polybag.
- Item is not in resalable condition.
📞 Need Help?
If you have questions about shipping, delivery, or returns, we’re here to help:
Email: info@tatago.com
Phone: (731) 400-0090
